As a Junior Systems Support Technician, you will be responsible for maintaining and managing tickets/incidences and customers’ requests to provide technical support to the animation studio.
- At least 1 year of professional experience in IT departments.
Experience with logging tools and ticketing management.
- Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security.
- Knowledge and experience in the integration of new applications and new hardware in user equipment and inventory maintenance.
- Knowledge and experience in different OS: LINUX (CentOS, Debian, Ubuntu), UNIX (Solaris), OS X, Windows, Windows Server.
- Medium English level desired.
- Perform the installation, support and maintenance of the servers, computer systems and wireless and local area networks.
- Perform the installation, configuration, layout and maintenance of hardware and software equipment.
- Manage Windows Server 2008 and 2012 (users, permissions, policies, storage…).
- Solve, manage and document customer queries, tickets and requests and develop other departmental administrative tasks.
- Solve most tickets in the first contact and otherwise escalate.
- Configure mobile devices.
- Perform scripts in different languages (Power Shell, Python and VB Script) to improve and maintain the environment.
Test internal developments.
- Monitor and update the inventory of hardware and software.
- Ensure that you meet the quality standards required for the support service.
- Collaborate with other team members, when necessary.
Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.
While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.