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Details

Date

03/01/2021


Contact address

legions@everguild.com


Contract

Permanent position


Working hours

Full Time


Salary

Unspecified salary


Customer support


Everguild is currently looking for a Customer Support Specialist for our multiplayer online card game The Horus Heresy: Legions to help our players around the globe with their issues and queries, ensuring the smoothest play experience possible.
The ideal candidate is highly organized, with excellent customer service skills, as well as superb written and verbal communications.

Minimum requirements


- Excellent written and verbal communication skills in English.
- Strong motivation and high level of commitment.
- Absolute passion for strategy card games.
- Excellent knowledge of the Horus Heresy / Warhammer 40K universe.
- Robust troubleshooting skills.

Required Application Materials
• CV in English.
• Cover Letter where you let us know why you are interested in working at Everguild.

Desired requirements


- Work experience in a customer support or community management role.
- Work experience in other roles within the game industry.
- Knowledge of game design.

Duties


- Assist player queries in a timely and accurate way through our different channels.
- Investigate and provide information to customers about game related queries, account status, transactions and technical problems.
- Analyze, summarize and report product malfunctions, feature requests, player complaints and feedback with the development team.
- Remain up to date with the latest developments in the game.

Benefits


- An essential role in a growing and successful game development team.
- Close interaction with the development team, gaining first-hand experience in game development and live-ops.
- Flexible working hours.



Company details
Full company nameEverguild
Webwww.everguild.com
EMail addresslegions@everguild.com
LocationMadrid, Madrid (España)
ActivitiesDesarrollo de videojuegos
About this companyEverguild is an independent game studio operating from UK and Spain, with a particular focus on polished mobile CCGs. Its main title, The Horus Heresy: Legions, is a card-battler based on Games Workshop’s Warhammer 40,000 universe. It follows the story and characters of The Horus Heresy, with its massive background of novels, miniatures and board games. We will start developing our next tittle in the next few months, so it is the perfect time to join us!
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