Welcome to Stratos!

Acceder
Back to the job offers list


Don't forget you can send us your own job offers using our form

Details

Date

08/30/2021


Contact address

jobs@everguild.com


Location

Remote


Contract

Permanent position


Working hours

Full Time


Salary

Unspecified salary


Customer Support specialist - The Horus Heresy:Legions


Everguild is currently looking for a Customer Support Specialist. The ideal candidate is highly organized, with excellent customer service skills, as well as superb written and verbal communications. As a Customer Support Specialist you will help ‘The Horus Heresy: Legions’ players around the globe with their issues and queries, ensuring the smoothest play experience possible.

Required Application Materials:
- CV in English.
- Cover Letter which should include:
- Why are you interested in working at Everguild.
- Your experience with “The Horus Heresy: Legions” game.

Please send your application to jobs@everguild.com. Remember to include the position that you are applying for and your availability.

Minimum requirements


- Excellent written and verbal communication skills in English.
- Excellent knowledge of “The Horus Heresy: Legions” game.
- Strong motivation and high level of commitment.
- Passion for strategy card games.
- Robust troubleshooting skills.

Desired requirements


- Work experience in a customer support or community management role.
- Work experience in other roles within the game industry.
- Knowledge of game design.
- Unity Engine experience.

Duties


- Assist player queries in a timely and accurate way through our different channels.
- Investigate and provide information to customers about game related queries, account status, transactions and technical problems.
- Analyze, summarize and report product malfunctions, feature requests, player complaints and feedback with the development team.
- Remain up to date with the latest developments in the game.

Benefits


- Permanent contract and competitive salary (based on experience).
- Close interaction with the development team, gaining first-hand experience in game development and live-ops.
- Flexible working hours.
- Private health insurance.



Company details
Full company nameEverguild
Webwww.everguild.com
EMail addressjobs@everguild.com
Number of workers10
LocationMadrid, Madrid (España)
ActivitiesDesarrollo de videojuegos
About this companyEverguild is an ambitious game development studio operating from the UK and Spain, committed to making long-lasting card games with deep and exciting gameplay, carefully crafted lore and strong communities of players. Its main title, The Horus Heresy: Legions, is a free-to-play, cross-platform card-battler based on Games Workshop’s Warhammer 40,000 universe.

In late 2020 Everguild joined forces with Stillfront Group, a leading free-to-play powerhouse of gaming studios, with a diverse and exciting games portfolio. The support and publishing capabilities provided by Stillfront have allowed Everguild to keep growing its operations and level of ambition, with major plans for both The Horus Heresy: Legions and other unannounced titles in development.
Stratos es un servicio gratuito, cuyos costes se cubren en parte con la publicidad.
Por favor, desactiva el bloqueador de anuncios en esta web para ayudar a que siga adelante.
Muchísimas gracias.