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Details

Date

08/30/2021


Contact address

jobs@everguild.com


Location

Remote


Contract

Permanent position


Working hours

Full Time


Salary

Unspecified salary



Customer Support specialist - The Horus Heresy:Legions


Everguild is currently looking for a Customer Support Specialist. The ideal candidate is highly organized, with excellent customer service skills, as well as superb written and verbal communications. As a Customer Support Specialist you will help ‘The Horus Heresy: Legions’ players around the globe with their issues and queries, ensuring the smoothest play experience possible.

Required Application Materials:
- CV in English.
- Cover Letter which should include:
- Why are you interested in working at Everguild.
- Your experience with “The Horus Heresy: Legions” game.

Please send your application to jobs@everguild.com. Remember to include the position that you are applying for and your availability.

Minimum requirements


- Excellent written and verbal communication skills in English.
- Excellent knowledge of “The Horus Heresy: Legions” game.
- Strong motivation and high level of commitment.
- Passion for strategy card games.
- Robust troubleshooting skills.

Desired requirements


- Work experience in a customer support or community management role.
- Work experience in other roles within the game industry.
- Knowledge of game design.
- Unity Engine experience.

Duties


- Assist player queries in a timely and accurate way through our different channels.
- Investigate and provide information to customers about game related queries, account status, transactions and technical problems.
- Analyze, summarize and report product malfunctions, feature requests, player complaints and feedback with the development team.
- Remain up to date with the latest developments in the game.

Benefits


- Permanent contract and competitive salary (based on experience).
- Close interaction with the development team, gaining first-hand experience in game development and live-ops.
- Flexible working hours.
- Private health insurance.


Details

Date

08/30/2021


Contact address

jobs@everguild.com


Location

Remote


Contract

Permanent position


Working hours

Full Time


Salary

Unspecified salary




Company details
Full company nameEverguild
Webwww.everguild.com
EMail addressjobs@everguild.com
Number of workers15
LocationMadrid, Madrid (España)
ActivitiesDesarrollo de videojuegos
About this companyEverguild is an ambitious game development studio operating from the UK and Spain and part of Stillfront Group, committed to making long-lasting and free-to-play digital card games with deep and exciting gameplay, carefully crafted lore and strong communities of players.

Building on the long-running success of its flagship title, Horus Heresy: Legions, Everguild is currently working on the upcoming Warhammer 40,000: Warpforge, based on Games Workshop’s iconic universe, as well as another unannounced exciting project.
Company details
Everguild
www.everguild.com
jobs@everguild.com
15
Madrid, Madrid (España)
Desarrollo de videojuegos
Everguild is an ambitious game development studio operating from the UK and Spain and part of Stillfront Group, committed to making long-lasting and free-to-play digital card games with deep and exciting gameplay, carefully crafted lore and strong communities of players.

Building on the long-running success of its flagship title, Horus Heresy: Legions, Everguild is currently working on the upcoming Warhammer 40,000: Warpforge, based on Games Workshop’s iconic universe, as well as another unannounced exciting project.





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