Crema is a Madrid-based studio dedicated to the development of multiplatform videogames.

We are currently working on Temtem, a creature-collection MMO set in the exciting Airborne Archipelago. As we approach our 1.0 launch, we are looking for the perfect teammate to join our squad as a customer support agent and Game Master. If you have a knack for solving issues and helping people, and love videogames, this is for you:

Requisitos mínimos

• High level of written and spoken English
• Prior experience in a Customer Support / moderation environment
• Professional management of Zendesk tool
• Ability to self-organize and excellent time management qualities.
• Prior experience in videogames or related areas
• Ability to generally remain composed and productive when dealing with long-term exposure to content that may be offensive, discriminatory, and/or disturbing
• Excellent communication skills
• Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem-solving skills to resolve customer issues
• Experience with positioning sensitive issues and handling escalations through to resolution
• Reading comprehension to identify user issues in email and anticipate additional questions

Responsabilidades

• Respond to contacts from members in a timely and constructive manner via email
• Provide exemplary professional customer service
• Review member reported content and review for policy compliance
• Interpret and enforce community standards and policies
• Educate members on community guidelines
• Stay knowledgeable and up to date on all current events

Beneficios

• Permanent, full-time contract
• Hybrid work in our office in Madrid
• A good work environment

Send an email to jobs@crema.gg with the subject "Customer Service".